Sr Systems Coordinator

Job Description

This is an individual contributor role responsible for the initial setup, maintenance and support of Prepaid and Debit processing client configurations and resolution of issues of basic to moderate levels of complexity. This position is at a developing professional level and requires some technical and analytical abilities and does not include programming. This role works with guidance from departmental peers and leaders when needed, but with a longer term-goal of working independently.

- The candidate will be responsible for initial setup, maintenance and support of client configurations on various applications while meeting internal and external customer timelines for delivery. This includes taking business requirement documents (configuration/database forms) and providing technical solutions through application setup to comply with new or existing configuration standards.

- Must utilize existing Tools/Software products to extract data into various reports to support research requests.

- Must collaborate with implementations, client services, certification and operations to ensure error-free processing and support of client configurations. The candidate is expected to learn from past mistakes with the ability to catch own errors during requirements review/building phase of projects and not rely on the peer review or CERT processes to catch errors.

- The candidate needs to occasionally recommend customer service and/or value improvements after learning the business or customer setups and understanding Application Configuration best practices. The candidate is expected to raise questions or concerns at the initial stages of a project if the requirements or design are not aligned to maintaining the integrity of our applications or may not serve the business purpose.

- Must research and resolve Database setup problems on multiple platforms for both Production & Certification environments

- Must work with the certification group in the testing and certification of new client configurations

- Participate in on-call rotation for the 24x7 support model

Qualifications

• Must have a High School diploma or equivalent or relevant work experience

• Associates Degree - Technical
• 1-2 years of experience in a customer support role in software, financial or information services.
• General knowledge of Electronic Funds transfer (EFT)
• Good oral and written communication skills
• Experience using standard MS Office tools (e.g. MS Excel, Word, Powerpoint, etc.).

• Good analytical and problem-solving skills

• Collaborative, team oriented with the ability to work independently, exhibiting strong organization, multi-tasking and time management skills

• Demonstrated ability to learn quickly

Additional Information

This position requires the incumbent to travel up to 10% of the time.

Incumbent must make themselves available during core business hours.

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.