Vacancy expired!
Genuent is seeking an IT Support Technician for our direct client in Littleton, CO. This position is onsite, and candidates must be local to the area. Qualified candidate should send their resume (Word format) to Nate Ackerman at nackerman@genuent.com. IT Support Technician - Littleton, COContract-to-Hire Top Skills Required:
- Strong IT troubleshooting skills in Windows environments
- Go-getter/problem-solver mentality
- Providing onsite and remote support for organization and senior level executives on a daily basis
- Serve as the primary point of contact for all IT issues within the division
- Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems
- Independently resolve complex, break/fix issues following any issue until its resolution
- Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
- Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure
- Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues
- Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion
- Maintain confidentiality and privacy
- Setup and monitor high-priority meetings utilizing collaboration and AV services
- Strong understanding of security best practices, worst practices, concepts and real-world application
- At least 2 years of experience providing Desktop Support
- At least 2 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanner, etc.
- At least 2 years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
- At least 2 years troubleshooting and configuring MacOS and iOS (iPads, Macs, iPhones, etc.) along with Android devices
- Experience working with Microsoft Workstation Operating Systems, Apple OS based systems, and the Microsoft Office O365 Suite of applications
- Experience working with DNS, DHCP, TCP/IP, Microsoft Active Directory Security Groups, Microsoft Exchange and Active Directory Group Policies
- Experience with Mobile Device Management technologies
- ITIL V3 Foundation certification or equivalent experience
- Excellent communication skills with the ability to adjust communications based on the audience
Vacancy expired!