Job Details

ID #44502343
State Colorado
City Littleton
Job type Permanent
Salary USD $42,900 - $60,450 42900 - 60450
Source DISH Network
Showed 2022-08-01
Date 2022-07-29
Deadline 2022-09-27
Category Et cetera
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Network Surveillance Technician I

Colorado, Littleton, 80120 Littleton USA

Vacancy expired!

Job Description

Job Duties and ResponsibilitiesWorking in a 24/7 DISH Wireless Network Operations Center of Excellence, the 5G Tier I Technician will monitor the Network, Transport, Core, RAN, and PaaS infrastructures. Creating & troubleshooting 5G cell site incident tickets. The Tier I Technician will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary.

Day-to-day job responsibilities:
  • Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.
  • Engage and escalate issues with the Technician II team members when critical/time sensitive support and resolution is needed.
  • Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests.
  • Coordinate proposed changes with a Change Management Engineer.
  • Support site monitoring/health checks following maintenance activities.
  • Provide CORE systems first level operational engineering support to detect incidents, troubleshoot problems
  • Review network logs to discern state changes of network equipment.
  • Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including
  • Executive level communication.
  • This position will be 24x7x365 on a fixed or rotational basis.

Skills, Experience and Requirements

A successful NOC Technician I will have:
  • Bachelor’s degree in Engineering or technical degree preferred, or an equivalent combination of highly related experience and education.
  • 1+ year experience in network operations
  • Basic knowledge of IP routing, protocols and transport, software systems/services running virtualized functions.
  • Ability to use ticket tracking services such as Jira, ServiceNow.
  • Ability to multitask, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy.
  • Ability to quickly learn new tools and systems.
  • Willingness to work on any assigned shift.

Salary RangeCompensation: $22.00/Hour - $31.00/Hour

Department SummaryDISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

BenefitsFrom versatile health perks to new career opportunities, check out our benefits on our careers website.Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Vacancy expired!

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