Job Details

ID #23793352
State Colorado
City Lonetree
Job type Permanent
Salary USD TBD TBD
Source Charles Schwab & Co., Inc.
Showed 2021-12-03
Date 2021-12-02
Deadline 2022-01-31
Category Internet engineering
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Data Experience Analyst / Data Help Desk Analyst

Colorado, Lonetree, 80124 Lonetree USA

Vacancy expired!

Your Opportunity

Charles Schwab is looking for a candidate excited about technology and looking to join an organization focused on strong customer service. The GDT Data Help Desk (DHD) organization provides technology solutions and data support for Schwab employees. The (DHD) is the first point of contact for customers with data questions issues or requests sourced from our analytic and big data systems. The DHD's goal is to deliver an exceptional customer experience to maximize Schwab's ability to leverage data as an asset and competitive advantage.

What you are good at

  • Putting the customer first
  • Empathizing with the customer
  • Exercising patience during stressful situations
  • Oral and written communication skills
  • Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
  • Demonstrating professional etiquette in the use of phones, chat, and email
  • Communicating complex technical issues in an easy to understand manner to customers with minimal technical knowledge
  • Multi-tasking and using our organizational tools effectively in a constantly changing environment
  • Executing the defined Service Desk processes with a strong attention to detail
  • Receiving constructive feedback and demonstrating improvement
  • The Service Desk Technician is the first point of contact for internal Clients users who engage the IT Service Desk
  • Answer incoming calls, track information in the IT ticketing system, resolve Tier 1 requests in a timely manner
  • Escalating unresolved issues to the proper Tier 2 and Tier 3 support team
  • Troubleshooting basic end user issues on various software applications, hardware, network, and telecommunications systems
  • Log, document and monitor all system and application support issues within the Ticketing system.
  • Provide outstanding customer service and follow through on all issues to onsite, remote and field users.
  • Triage new issues and requests from inbound Service Desk and customer created incidents, providing immediate Tier 1-3 support.
  • Perform basic systems administration tasks including account creation, modification and deletion.
  • Troubleshoot end user query issues.
  • Assist in the development of remediation processes/procedures, ITIL management and general strategic Service Desk initiatives

What you have

  • Working knowledge of Data platforms such as Googler Cloud| Big Query, Teradata, and Big Data platforms, Tableau, Collebra, Informatica and Business Objects
  • Ability to provide remote technical support over chat and phone
  • Troubleshoot moderate data issues
  • Minimum 4 years customer service experience
  • Minimum 2 year technical support experience
  • Knowledge of Business Intelligence, Data Warehousing and Big Data tools
  • Bachelor s Degree in Computer Science, Information Systems.
  • 3-5 years of progressive IT support experience.
  • 2+ years of experience in a Level II role.
  • Background in IT ticketing systems.
Target Total Compensation - $92,200 - $145,800

Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Vacancy expired!

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