Vacancy expired!
- Monitoring, troubleshoot and correct switch, voice platform and network problems
- Isolate and repair basic routing, translations, and circuit-related issues on VoIP, SIP and IP based networks
- Coordinate emergency traffic reroutes to mitigate call failures
- Responding to network alarms with corrective actions
- Partnering with both internal and external parties to resolve ticket issues
- Willingness to work a 4x10 shift and cover other's shifts as needed
- Other duties as assigned
- High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
- SIP training or certifications highly preferred
- 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
- Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
- Understanding of SIP signaling protocols, ladders and error messages
- General understanding of the OSI model
- Hands-on troubleshooting of BGP and routing decisions
- Ability to navigate Cisco CLI
- SONUS troubleshooting experience preferred, but not required
Vacancy expired!