Job Details

ID #49810216
State Colorado
City Longmont
Job type Permanent
Salary USD $30 - $31.25 30 - 31.25
Source Prosum
Showed 2023-04-28
Date 2023-04-24
Deadline 2023-06-23
Category Et cetera
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Voice NOC Technician

Colorado, Longmont, 80501 Longmont USA

Vacancy expired!

Voice NOC Technician

Location: Longmont CO

Schedule is 4-10 hour shifts, must be onsite in Longmont for 2 of those days, the other 2 can be remote.

Direct Hire

Pay: $31.25/hr. DOENo C2C or 3rd Parties

Describe how this position fits in your organization.Tier 2 troubleshooting in the Voice NOC. Works on various voice networks to provide support and resolutions to customers, PSAPs, etc. Job descriptionThe core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Day to day responsibilities include, but are not limited to:
  • Monitoring, troubleshoot and correct switch, voice platform and network problems
  • Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
  • Coordinate emergency traffic reroutes to mitigate call failures
  • Responding to network alarms with corrective actions
  • Partnering with both internal and external parties to resolve ticket issues
  • Willingness to work a 4x10 shift and cover others shifts as needed
  • Other duties as assigned
Minimum Qualifications

Education
  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
  • SIP training or certifications highly preferred

Experience and Technical Skills
  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SIP signaling protocols, ladders and error messages
  • General understanding of the OSI model
  • Hands on troubleshooting of BGP and routing decisions
  • Ability to navigate Cisco CLI
  • SONUS troubleshooting experience preferred, but not required

Vacancy expired!

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