Vacancy expired!
Tetra Tech Inc. is currently seeking a full-time IT Help Desk Representative for our client in Pueblo, CO.
The selected candidate will provide Help Desk support for the PCD Information Management Office (IMO) activities for hardware and software. Help Desk support will assist in solving PCD personnel technological problems and aid IMO with technological support; maintain leased copiers/printers post-wide; initiate service calls when needed; and serve as Help Desk, creating trouble tickets for issues not resolved at the first level. The position will support the tracking of IT equipment maintenance and repair.
The following are typical duties:
Provide technical support to users of IT services at PCD
Assist users with problems related to computer and communications services, including operating systems, local area network (LAN) services and various applications packages
Gather data and perform diagnostic techniques to help identify solutions to problems
Monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software and procedures
Serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.
Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists and users with solutions to problems.
Collect information from callers to be used in the troubleshooting and workstation and/or printer services.
Coordinate with the Army network, telecommunications specialists in monitoring the LAN and Wide Area Network (WAN) and the installation telecommunication video teleconferencing
Performs other duties as assigned.
Tetra Tech is a leading provider of consulting and engineering services differentiated by Leading with Science in providing innovative technical solutions to our clients. We support global commercial and government clients focused on water, environment, infrastructure, resource management, energy, and international development. With 17,000 associates worldwide, Tetra Tech provides clear solutions to complex problems. We offer competitive compensation and benefits and are searching for innovative people to join our teams. We are an equal opportunity employer.
Job Requirements:
The ideal candidate will have an Associates Degree and 2+ years of relevant IT technical support experience. The candidate must possess COMPTIA A+ and Windows 10 OS certification at the time of hire. You must have the ability to obtain and maintain a Secret Security Clearance. Please note that being a U.S. Citizen is a requirement for this position.
The ideal candidate will be able to demonstrate the following experience:
Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.
Familiar with LAN/WAN systems and the Process Data Acquisition and Recording systems.
Preferred experience with Department of Defense systems and Security Center Configuration Manager (SCCM).
Workstation image creation and image management, workstation roll-out and re-build, configuration, and maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.
Ability to evaluate and solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form
Strong interpersonal and IT troubleshooting skills.
High levels of written and oral communication skills are required to assist users with technology-related issues.
The ability to work and collaborate with employees at all levels and disciplines.
Ability to read, research, analyze and interpret general inquiries from IT users to resolve IT-related issues.
Candidate must possess effective communication skills, both orally and in written form and speak the English language fluently.
The candidate should possess a valid driver's license and be able to take training to operate a Gator Utility Vehicle.
The work environment of this position is that of a typical IT help desk position. Candidate will be required to visit numerous buildings to access clients and equipment; the candidate will need to be able to access equipment stored in a warehouse. You are required to be able to lift computer equipment as well as access cables, plugs, etc. You may be required to sit or stand and work at a computer for extended periods of time. The candidate must be medically able to pass a fit test to wear a respirator.
While performing the duties of this job, the employee is regularly required to talk, hear, sit and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms and climb or balance. Specific vision abilities and demands of this job include computer monitor viewing, close vision, color vision, and the ability to adjust focus.
To apply, please submit your resume & cover letter online at www.tetratech.com/career to job #10300000627. We thank all applicants for their interest; however only those selected for an interview will be contacted.
Tetra Tech is committed to diversity and gender equality in all its operations - in the U.S. and overseas. We strive to reflect these goals in our global mission and in our workplace. We encourage applications from women and underrepresented ethnic, racial, and cultural groups, veterans and persons with disabilities. Tetra Tech is proud to be an Equal Opportunity Employer.
Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.
EOE AA M/F/Vet/Disability No calls or agencies
Vacancy expired!