Vacancy expired!
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
Responsibilities include, but are not limited to:
1. Responsible for daily operation of guest service shift: Plan daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements. (35% time)
2. Maintain positive customer and associate relationships Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a "hands on approach" with associates on technical and soft skill customer service approaches. (25% time)
3. Support customer service standards: Deliver Count On Me Service ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests. (20% time)
4. Support audit standards: Ensure compliance with Internal Audit, Quality Assurance and Loss Prevention; maintain Regional & Departmental Operating procedures to improve guest satisfaction and quality service scores. (15% time)
5. Other duties as assigned: Assist Guest Services Management to coordinate and verify guest reservation information; other duties as assigned. (5% time)
6. Creates a positive team environment responsible for ensuring compliance of "Count On Me" service standards for all guests and owners. Continuous improvement: Directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution. Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency. Analyzes and communicates technical operations between departments discovering opportunities prior to incident.
Minimum Requirements and Qualifications
a) Education
High School Diploma, 2 years post- high school education or equivalent experience
b) Knowledge and skills
Basic understanding of resort financials
Demonstrated ability to work under pressure
Basic Leadership skills with ability to coach, mentor and train staff
Excellent verbal and written communication skills
Ability to accurately follow instructions, both verbally and written
Excellent hospitality service skills
Detail oriented
d) Technical Skills
Working knowledge of various computer software programs
Basic Working knowledge of property management systems
Working knowledge of Company reporting and associate timekeeping systems
Comprehension and literacy for analyzing reports
e) Job experience
2 year of supervisory experience or management
2 years of hotel, vacation rentals, or hospitality service experience
If you think you'd be a good fit, please apply online here: http://careers.wyndhamdestinations.com/jobs/year-round-guest-services-supervisor-snowmass-lodging-company-wyndham-vacation-rentals-snowmass-village-colorado-1901390. You can also send a copy of your resume to Michelle.gallucci@wynvr.com!
Vacancy expired!