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The Advocacy Manager provides support, advocacy, options and referrals to victims of domestic violence, sexual assault, stalking and other violent crimes. She/He supervises direct service staff and provides guidance as they do the same. The Advocacy Manager is responsible for staffing the agency 24-hour crisis line on a rotating basis and is supervised by the Executive Director. This position requires a commitment to assisting victims, the ability to establish and maintain professional boundaries, strong communication skills, and the acceptance of social and cultural diversity.
Direct Client Services
Provide crisis intervention, follow-up, support, advocacy, information and referrals to victims in-person and over the phone.
Cover the 24-hour crisis line on a rotating basis and respond on-scene to provide emergency services to victims of crime.
Conduct check-ins with clients and provide necessary follow-up advocacy.
Assess victim safety and assist with safety planning including the arrangement of housing options as needed.
Provide advocacy on behalf of clients working with community-based systems such as law enforcement, courts, social services, mental health providers, and substance abuse services.
Accompany clients to appointments to secure financial assistance, explore long-term housing options, arrange for childcare and obtain legal assistance.
Provide legal advocacy including assistance with protection orders, victim's compensation, divorce filings, child support and criminal/civil court support.
Identify resources within the community and maintain good working relationships with community programs offering assistance to clients.
Immediately report suspected child abuse and neglect to Child Protection Services.
Provide assistance with other direct services components of programming as needed.
Indirect Client Services
Supervise and mentor direct services staff.
Collect and review timesheets and monthly financial documentation from direct services staff.
Oversee data management in the Salesforce database system.
Compile quantitative and qualitative data and work with the Program Sustainability Director to ensure grant reports are accurate and timely submitted.
Ensure accuracy and timeliness of client file management.
Develop and maintain good working relationships with key local and statewide contacts.
Maintain professional and effective working relationships with other organizations, community leaders, and ALC's Board, staff, and volunteers.
Foster an inclusive safehouse and office environment in which all clients are treated equally, regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender expression, gender identity or religion.
Perform other related duties as assigned.
Minimum Requirements:
Robust understanding of issues facing victims of domestic violence, sexual assault and other violent crimes
Commitment to providing client-centered, empowerment-based services to victims of crime
Bachelor's degree from accredited institution
1-3 years professional experience with increasing management responsibility
Remarkable interpersonal skills and self-awareness
Strong attention to detail
Able to pass background check
Valid driver's license, reliable transportation, proof of insurance and clean driving record
Some evening, weekend, and overnight availability
Able to respond to Lake County within 45 minutes of dispatch to fulfill on-call responsibilities
Desired Qualifications:
Bilingual English/Spanish
Master's degree in a social services field
1-3 years experience in grant management
Impeccable written and oral communication skills
Full-time, benefited, exempt professional position.
This job description is subject to periodic review by the Board of Directors.
ALC is an Equal Opportunity/Affirmative Action Employer.
Please visit our website for more information and application instructions:
https://advocatesoflakecounty.org/about-us-2/employment/
Vacancy expired!