Job Details

ID #17219772
State Colorado
City Superior
Job type Permanent
Salary USD TBD TBD
Source SNI Technology
Showed 2021-07-24
Date 2021-07-23
Deadline 2021-09-21
Category Et cetera
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Help Desk Support II

Colorado, Superior, 80027 Superior USA

Vacancy expired!

Job Description

SNI Technology's client is immediately seeking to hire a Help Desk Support II for an exciting full-time, direct-hire opportunity located in Broomfield, CO.

POSITION SUMMARY: The Help Desk Support position is responsible for maintaining, configuring, installing, and troubleshooting all end user hardware and software systems. Provides IT related customer service and technical support to all users company wide.

ESSENTIAL FUNCTIONS:
  • Installs, upgrades, and troubleshoots end user hardware and software.
  • Provision user accounts and application access based on established access levels and onboarding / offboarding procedures.
  • Provide onsite and remote Tier 1 support for helpdesk tickets and phone calls with the goal of solving the problem on first contact.
  • Manages deployment of systems using automated technology such as WDS, SmartDeploy, BMC, or Deploy Studio.
  • Stays current with new trends in end user computing to recommend device changes to support credit union staff.
  • Responds and completes helpdesk tickets within the established SLA's.
  • Maintains documentation for established processes, procedures, as well as hardware and software inventories.
  • Participates in the on-call rotation

QUALIFICATIONS

Knowledge Required:
  • Knowledge of common PC hardware are beneficial.
  • Knowledge of common desktop operating systems are beneficial.
  • Knowledge of common helpdesk and desktop applications such as Jira, O365, and Office are beneficial.
  • Understanding of general TCP/IP, DHCP, DNS, and client server communications are beneficial.

Experience Required:
  • Must possess at least a High School Diploma or GED equivalency and 3+ years of experience in a helpdesk role. An Associate's degree in computer science or equivalent is beneficial.
  • Certifications such as A+, MCP, MCSA, and Office 365 Administration are beneficial.

Skills/Abilities:
  • Superior analytical, planning, organizational, and problem-solving skills.
  • Ability to multi-task and be organized in a fast-paced environment.
  • Exceptional customer service skills and willingness to help others.
  • Ability to pick up new technology quickly and easily with minimal guidance.
  • Able to communicate information clearly with all levels of staff and management organization wide.
  • Honesty, integrity, and transparency are required at all times.
  • Ability to follow policy, procedure, and regulatory requirements.
  • Willingness to participate in a 24X7 on call rotation as well as work after hours as necessary.

Compensation and Benefits

The compensation for this position is in the range of $58K annually + benefits. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more.

Insurance, and other benefit options that are offered include:
  • all the important benefits you hope for, such as a generous paid time off program (plus all the bank holidays), a 401k match, competitive compensation, health insurance (medical, vision and dental) and much more!

Vacancy expired!

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