Vacancy expired!
Our Telluride Retail team has been providing gear and guidance since 1972, catering to those drawn to America’s Best Ski Resort. Not only does our Telluride Retail team enjoy the amazing benefits of getting to work in Telluride, CO but as part of the larger Vail Resorts family – all of our employees receive access to Telluride & the resorts that Vail Resorts operates in CO. Work with people that take customer service to the next level and cater to gear-heads and fashionistas alike. Grow your career further than you could imagine being part of the Vail Resorts family – starting with Telluride. www.vailresortscareers.comAs of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19 .Gondola PlazaThe Advanced Bike Mechanic/Service Technician will be responsible for performing quality repairs on customer’s bikes and winter sports equipment, including walk-in repairs and overhauls. Completes diagnosis of customer’s equipment and provides repair estimates. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer’s experience. Possesses advanced knowledge of bike and winter repair practices and procedures. Performs the most complex work within the job function, which requires extensive experience, background and/or training. Functions independently with little or no guidance. May train new and existing associate positions. Potential for FT employment by incorporating winter tech into rollJob Specifications:Outlet: Telluride Sports- Gondola Plaza
Starting Wage: $17 per Hour
Shift & Schedule Availability: Full Time
Skill Level: Advanced
Essential Job Responsibilities:Provide customers with the highest level of technical service
Gather and respond to service requests and ensure it is properly and safely completed to the customer’s satisfaction
Protect company liability in regard to services performed
Ensure service paperwork is completed legibly, accurately, and filed accordingly
Tune bikes using the proper tools while following all safety procedures including:
Suspension maintenance
Hydraulic Brake Service, maintenance, and rebuilds
E-bike service and maintenance
Wheel building
Frame up bike building including accurate ordering of components
Electronic shifting service
Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
Ensure special order parts and warranty items are handled in a timely fashion and proper documentation is completed and organized
Complete winter service work as business demands change
Be willing to complete store duties outside of normal job function based on demands of the business
Remain current on technical information through attending classes, clinics and offered training
May be responsible for ordering tools, shop equipment, vendor warranty items or special orders based on shop needs
Assist in the training and on-boarding of new and current bike mechanics/service technicians
Assist Service Manager in holding staff accountable for legible, complete and accurate form completion, quality of work and all policy and procedures
Responsible for increasing sales, units per transaction, transaction size, and levels of store profitability
May include other duties (but not limited to) cashiering, operating electronic service tickets, summer and winter rentals and retail sales
Job Requirements:HS Diploma or GED Equivalent
At least 2 years relevant work experience required
Show mechanical aptitude to perform tunes and repairs with allocated times within 30 days of hire
Obtain and Maintain Current Vendor Certifications
Basic computer skills with ability to learn
English fluency
Excellent customer service skills
Ability to handle multiple customers and projects at one time
Ability to manage and provide direction when necessary
Average math skills preferred
Commitment to exceptional customer service
Adhere to company policies and guidelines
Ability to work a flexible schedule; including nights, holidays and weekends
Physical Demands:Must be able to stand for long periods of time, operate hand and power tools, lift and carry bikes and parts, skis, snowboards and other equipment
Must be able to lift 50 pounds (medium lifting)
Ability to bend, walk, stand, sit, lift, reach above shoulders
Ability to communicate via phone and radio
The budgeted range starts at $17 per hour. Actual pay will be adjusted based on experience.The perks and benefits includeFree ski passes for employees
401(k) retirement plan
Accrued Sick Time
Discount lift tickets for friends and family
Free ski lessons
Discounted lodging, food (including $5 meals), gear, and mountain shuttles
Discounted bike haul & golf
Excellent training & professional development
Seasonal Full Time roles are eligible for the above, plus…Critical Illness and Accident plans
Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
Free ski passes for dependents
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 445529
Vacancy expired!