Job Details

ID #18239192
State Colorado
City Victor
Job type Contract
Salary USD $30 - $37 30 - 37
Source BridgeView
Showed 2021-08-15
Date 2021-08-13
Deadline 2021-10-12
Category Et cetera
Create resume

Desktop Technician

Colorado, Victor, 80860 Victor USA

Vacancy expired!

Onsite Desktop Support in Victor, CO. Ideally someone within 20 miles of Victor, CO to be onsite daily. PURPOSE:Provide support of Digital Workplace devices, including: End-user devices, mobile devices, unified communications, IT infrastructure and network operations, and, issue resolution. May collaborate with multiple regional or site end-user related projects, project teams and budgets.Demonstrates broad knowledge of new desktop and mobile technologies; strong ability to work on team environment and follow instructions, coordinate technical activities with the customer; and accurately evaluate risks and expectations.ESSENTIAL DUTIES:

  • Provides support for areas of responsibility for Corporate site IT facilities and IT End User Services which may include: support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services that are deemed part of the Digital Workplace.
  • Works with Desktop Services, Services Desk and Endpoint Technicians and Leads to obtain status of the overall health of the Digital Workplace environment
  • Ensures that end-user environments are effectively maintained and supported
  • Consistently maintains departmental SLAs within acceptable levels
  • Works with Manager of Desktop Services on continuous improvements for department’s operations.
EXPERIENCE:
  • 3 - 5 years’ experience in service or technical support role
  • Self-driven, with a proactive and strategic vision of IT service delivery
  • Possess strong IT knowledge and understanding with deep skills in IT operations, customer relationship management and outsourcing vendor relationship management
  • Skilled at issue resolution
  • Has a deep understanding of service level agreements and metrics.
  • Ability to communicate effectively, both orally and in writing, with subordinates, colleagues, clients and customers at all levels
  • Ability to effectively work within and meet projects timelines and constraints
  • Has an overall understanding of the objectives and functions of the company, business units and departments serviced by IT.
  • Good communicator with exceptional people, team and facilitation skills.
  • Skills and Abilities:
  • Excellent verbal and written communication skills, and the ability to achieve results through others.
  • Self-driven individual focused on service with strong skills for issue resolution
  • Ability to identify problems, make decisions, create solutions, and take action.
  • Highly self-motivated and directed with an attention to detail and a strong customer service orientation.

Vacancy expired!

Subscribe Report job