Vacancy expired!
- Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.
- Discounted tickets for your friends & family
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
- 401(k) plan with generous company match for all employees
- Paid parental leave of up to 6 weeks for eligible employees
- Generous food & beverage and retail discounts,
- Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don't worry the uniforms are provided!
- The organization uses a ticket work management system that follows ITIL processes. Tickets should be addressed in a timely manner, and ITIL processes should be followed.
- The IT Support Specialist ensures that systems are maintained and improved on an ongoing basis.
- Coordinating and maintaining effective communication with all staff members and vendors is essential. The IT Support Specialist responds to technical and non-technical situations in a friendly, efficient manner.
- The IT Support Specialist is required to work closely with the IT Operations Manager, Systems Administrators, and Senior Support Specialists to ensure IT and business systems are working efficiently, and is required to maintain ongoing communication with the IT Operations Manager through weekly reports, one-on-one, and scheduled meetings as required.
- Clear documentation is necessary so each member of the Support Services team is capable of helping support our systems. Documentation and inventory of computer systems must be thorough, accurate, and comply with standards established by the IT Operations Manager.
- The IT Support Specialist position is an hourly, non-exempt position. Normal work hours for this position are five days a week, 8am to 5pm. Variations from the normal work hours may be scheduled by the IT Operations Manager.
- Winter Park Resort is a 24-hour operation and requires this position to be flexible in work schedules. The position is often required to be staffed on weekends and holidays. Occasional late night shifts will be required to perform maintenance and upgrades on critical systems during hours of low utilization.
- The IT Support Specialist must interact positively with computer users, staff members, managers, executives and vendors. This position is required to assist and train fellow employees in complex information systems topics.
- Alterra Mountain Co. team members must read, understand, and abide by all procedures and guidelines defined by Alterra, Winter Park Resort, the IT Director, and the IT Operations Manager. Compliance with "The Winter Park Employee Handbook" and the Alterra policies, whenever representing their position, are mandatory.
- A valid Colorado Driver's License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines.
- Strong technical skills and ability to troubleshoot problems.
- Strong abilities to read, comprehend, create, modify, and interpret technical documents.
- Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects.
- Experience with desktop operating systems including Microsoft Windows, and MacOS.
- Experience with setup and support of mobile devices including Windows Mobile, iOS and Android.
- Experience with low-voltage Category (Cat5e, Cat6 and so on) cabling, installation, termination, and troubleshooting.
- Basic knowledge of Ethernet networking, and LAN/WAN network technologies.
- Experience with Microsoft Active Directory systems is required.
- Experience with point-of-sale systems and associated peripherals is preferred.
- Familiarity with PCI and SOX compliance preferred.
- Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis, with assistance.
- Due to support demands the IT Support Specialist must be able to ski/ride, walk, snowmobile/ATV, and/or drive to all Winter Park locations.
- Must be able to carry computers and associated equipment.
- Must have fine motor skills to work with small wires and parts.
- Must be able to work outside in a high altitude, montane and alpine environment.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Vacancy expired!