Network Operations Senior Advisor Remote

Network Operations Senior Advisor Remote Role Summary/Key ObjectivesThis role is part of a team responsible for the continuous operation and performance of the enterprise security network including security systems such as Web Application Firewalls (WAF), traditional L3 firewalls, DDOS/IDS/IPS appliances, VPN, and Internet gateways. This position will provide operational support for network security changes, network security problem determination and subsequent resolution in a multi-business and international enterprise data network. This position will ensure high quality security service delivery through daily monitoring of vendor performance, responsiveness to security problems, crisis management, and adherence to service levels and security service improvement initiatives. This position will be responsible for joint planning and vendor oversight for security-related change activity. A person in this role is expected to respond to high impact issues on a 24x7 basis along with other team members. Initial primary role is to work with application and security teams to configure F5-ASM policies from concept to protection and subsequent tuning.Specific areas of responsibility are:

• Administration of F5 security policies, pools, nodes, health monitors, iRules, Certs, firmware upgrades, and hotfix patching in ASM, APM, LTM, and GTM environments.
• Primary responsibilities included but not limited to deploying, configuring, upgrading, maintaining and troubleshooting network security infrastructure.
• Provide tier II/tier III operational support for incidents or problems involving network security devices.
• Prepare and document standard troubleshooting and recovery procedures for lower-level support staff.
• Troubleshoot and provide remediation for a variety of security equipment and technologies.
• Document in detail all information regarding incidents, responses, and root cause analysis.
• Manage the implementation and maintenance of security policies on network security devices.
• Work with security engineering team to develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
• Works with external vendors for chronic issues, bugs, and feature enhancements.
• Provide consultation on projects requiring security operational support.
• Develop processes to improve network security service reliability and availability
• Operate and improve services in accordance with business needs, priorities and SLAs.
• Drive process improvements and procedures that will improve overall Security Service Delivery to the customer.
• Ensure uniformity of security service delivery and attainment of all business and customer objectives.
• Manage the configuration aspects of network security devices such as configuration file management, inventory management, and software management.

• Understanding of security vulnerabilities and industry standard mitigation practices.
• Prior experience with a large enterprise network.
• Sound background experience working with networking protocols involving routing, switching, and wireless connectivity.
• Knowledge of security protocols and implementations.
• Experience with F5 load balancers to include the ASM, GTM, LTM, APM and BigIQ platforms.
• Experience with the configuration and support of the some of the following firewalls: Cisco ASA, Juniper SRX, Palo Alto, Fortinet, Checkpoint and VMWare NSX.
• Experience with DDOS/IPS/IDS security appliances and services such as Arbor, Akamai, Palo Alto, Checkpoint, and Cisco.
• Experience with configuration and support of IPSEC VPN site-to-site tunnels
• Experience with configuration and support of client-to-site VPN tunnels. Experience with Cisco AnyConnect client support a plus.
• Knowledge and understanding of WAF technologies.
• Experience with routing protocols OSPF, BGP, & EIGRP.
• Experience in the use of multiple network tools and management systems such as; SevOne, Qradar, Splunk, and Spectrum for network troubleshooting and reporting.
• Ability to quickly learn new technologies and network security products.
• Well versed in crisis management and root cause analysis techniques.
• Experience working in a team-oriented, collaborative environment.
• Maintain departmental documentation for standards, processes, and communications.
• Experience with applications such as ServiceNow, Jira, Tufin, Panorama, CSM,
• Able to conduct research into security networking issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Understanding of general ITIL practices.
• Bachelors Degree in Computer Science or a related discipline and at least 5 years' experience in network security technologies, or its equivalent in education and work experience.