Job Details

ID #44196209
State Connecticut
City Danbury
Job type Contract
Salary USD $22 - $27 22 - 27
Source Connexion Systems & Engineering
Showed 2022-07-18
Date 2022-07-15
Deadline 2022-09-13
Category Software/QA/DBA/etc
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User Support Technician

Connecticut, Danbury, 06810 Danbury USA

Vacancy expired!

Summary of Duties and Responsibilities
  • IS Help Desk support (On rotating basis with some after-hours coverage)
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians or support groups
  • Provide on the spot troubleshooting as time allows
  • Provide support through online chat system
  • Provide walk up support
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Mobile devices
  • Audio/Visual
  • Maintain loaner laptops and projectors
  • Hardware procurement, inventory, disposal support
  • Account Management advanced support

QualificationsTo perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Windows 7 & 10 experience
  • Microsoft Office 365 experience
  • Working knowledge of Laptop/Desktop/Printer Hardware
  • General Networking and Wireless skills
  • PC/Laptop build and Imaging experience
  • Active Directory and Microsoft Exchange/365 experience
  • Desktop support tools working knowledge
  • Anti-Virus, Malware, Spam and other security remediation experience
  • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed
  • Ability to be an active participant and contributor on a professional IS Support Team
  • Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload
  • Ability to prioritize and escalate based on problem/issue severity
  • Ability to follow standard process/procedures
  • IT service management system experience required (ServiceNow experience a plus)
  • MacOS experience desired
  • Documentation and Knowledge base experience desired
  • Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations
  • Mid-level position, all relevant experience considered, PC support experience required

Education
  • HS Diploma or GED is required.

Experience
  • 2-3 years’ experience in IS Help Desk support in Corporate Environment (Healthcare/Biotech is a plus but not required)

Specialized Knowledge
  • Moderate to complex troubleshooting and technical skills
  • Focus in one or more of the following technical areas a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools
  • Additional Details (Including Physical & Mental requirements) Must be able to lift 50 lbs.

Vacancy expired!

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