Vacancy expired!
- IS Help Desk support (On rotating basis with some after-hours coverage)
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide support through online chat system
- Provide walk up support
- Provide local support for the following systems (installation, upgrades, troubleshooting):
- PC/Laptop Hardware and Software
- Network Peripherals, Printers, Copiers
- Telephone System
- Enterprise/Business Applications
- Mobile devices
- Audio/Visual
- Maintain loaner laptops and projectors
- Hardware procurement, inventory, disposal support
- Account Management advanced support
- Windows 7 & 10 experience
- Microsoft Office 365 experience
- Working knowledge of Laptop/Desktop/Printer Hardware
- General Networking and Wireless skills
- PC/Laptop build and Imaging experience
- Active Directory and Microsoft Exchange/365 experience
- Desktop support tools working knowledge
- Anti-Virus, Malware, Spam and other security remediation experience
- Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed
- Ability to be an active participant and contributor on a professional IS Support Team
- Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
- Ability to plan/organize time and workload
- Ability to prioritize and escalate based on problem/issue severity
- Ability to follow standard process/procedures
- IT service management system experience required (ServiceNow experience a plus)
- MacOS experience desired
- Documentation and Knowledge base experience desired
- Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations
- Mid-level position, all relevant experience considered, PC support experience required
- HS Diploma or GED is required.
- 2-3 years’ experience in IS Help Desk support in Corporate Environment (Healthcare/Biotech is a plus but not required)
- Moderate to complex troubleshooting and technical skills
- Focus in one or more of the following technical areas a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools
- Additional Details (Including Physical & Mental requirements) Must be able to lift 50 lbs.
Vacancy expired!