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Date Posted:2021-09-08-07:00Country:United States of AmericaLocation:PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USAPratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So - calling all curious.Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.Where the difference you make is on display every day. Just look up.Are you ready to go beyond?Pratt & Whitney has been in the digital Engine Health Management services business for many years. Recently we have invested significantly in enhancing those services with full flight data capabilities. These include investments in big data and predictive analytics capabilities. The value that we bring to the customer via these new service offerings is recognized by them. This role puts you in the driver’s seat to develop those service offering and to bring new customers on board. Key Responsibilities:Execute on the strategy to capture more airline customer by developing materials and presentations for customers to introduce them to these new service offerings.
Work with multiple stakeholders within the airlines, including Powerplant engineering, flight safety, DT, and legal, to drive the value conversation around the service offerings.
Manage the customer experience, identify trends and customer needs and build short/medium/long-term value roadmaps.
Regular conversation with legal both within Pratt and customer to get contracts in place to ensure compliance.
Work with engineering, Customer Technical Support, legal, Digital Technologies, and other support teams in Pratt to deliver the solutions to the customer.
Work with engineering, CTS and the customer to determine the priorities for analytics development.
Understand cloud computing technology and big data analytics.
Determine opportunities to integrate new technologies like AI and ML into the service offering.
Work with engineering and the aftermarket team to determine opportunities to enhance the value of this data and the Digital investments for Pratt.
Basic Qualifications:Bachelor’s Degree in engineering or Digital Technologies is required.
A minimum of 10 years’ experience in technology, engineering or customer support required.
US Person Status required due to government contracts.
Preferred Qualifications:A Master’s degree in a related field, either engineering, Digital Technologies, or an MBA and a minimum of 7 years of technology, engineering or customer support is required.
A passion for customer satisfaction and new technology
An ability to drive projects
Influence capabilities for a matrixed organization
Broad management and leadership knowledge to lead cross disciplinary project teams
Customer facing background with good negotiations skills
Experience presenting to senior stake holders
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Vacancy expired!