Vacancy expired!
Pratt & Whitney is working to, once again, transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We’ve introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment. Please consider the following role type definitions as you apply for this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.Remote: Employees who are working in Remote roles will work primarily offsite (from home).Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.Where the difference you make is on display every day. Just look up.Are you ready to go beyond?Note: Hybrid and Remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process. The Service Excellence organization is looking for a Configuration Management Database (CMDB) lead to collaborate, shape, and drive ServiceNow tool solutions to satisfy requirements in a harmonized systems environment. This position will work closely with the enterprise team to establish governance as well as define/deploy processes to monitor and improve the health of the CMDB. The candidate will seek to continually improve existing practices through process creation, automation, and data management. This lead should be a self-starter and effective collaborator.This will be a remote position, working Eastern time zone hours.Key responsibilities:Act as SME in the ServiceNow CMDB and ITOM suite of applications supporting ongoing CMDB initiatives and adherence to the CSDM data model.
Proven experience with ServiceNow functionality and ability to drive configuration, implementation, project, change and upgrade management skills.
Work with process owners to understand requirements, scope, design tool resolutions based on deep ITOM / ITSM product knowledge.
Research, evaluate, recommend, design, and implement technologies, automation, and tool capabilities for enablement of end-to-end CI lifecycle.
Perform gap & root cause analysis, develop business cases and requirements documents to specify and implement technical solution(s).
Perform Daily/Weekly/Monthly health checks of the CMDB.
Maintain relationships with business partners and digital technology counterparts to drive up CMDB health.
Basic Qualifications :
Bachelor’s Degree with 8+ years of related experience OR advanced degree with 5+ years of related experience.
U.S. Citizenship required.
Preferred Qualifications: Knowledgeable in ServiceNow ITOM, ITSM Configuration, CSDM 3.0.
Results-oriented with strong written and oral communication including presentation skills and customer focus.
Knowledge of ITIL Service Management processes.
Strong business acumen, including strong analytical skills and ability to negotiate and influence.
High level of systems proficiencies, interfaces, and automation in the ServiceNow platform.
Excellent interpersonal skills, collaboration, communication, relationship building, and negotiation.
Proficient in process documentation and improvement methodologies.
ITIL or similar Service Management Certification desired.
ServiceNow certifications such as system administrator.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Vacancy expired!