Vacancy expired!
(Mac, ACMT) Technical Support Specialist, Fulltime - Onsite - Greenwich, CT Summary: We are looking for a (Mac, ACMT) Technical Support Specialist, offering an exciting opportunity to work in a technology-infused environment, providing Tier I and II support to community and our 1:1 device program. The position reports to the Director of Technology. Note: In-depth knowledge and experience supporting macOS and iOS platforms are required. Job Requirements: • Minimum two years of Mac-centric helpdesk experience. • Apple Certified Macintosh Technician (ACMT) certification required. • Solid experience in troubleshooting and supporting all current macOS and iOS versions. • Experience supporting Microsoft Windows, Office, and Adobe applications preferred. • Triage problems, provide technical explanations, and recommend solutions to users. • Manage software and hardware inventory, licensing, and warranty tracking. • Requires superior analytical, evaluative, and problem-solving abilities. • Excellent interpersonal and customer service skills, especially with non-technical users. • Exceptionally self-motivated and directed with keen attention to detail. Duties and Responsibilities: The Technical Support Specialist is a key point of contact for IT-related incidents and service requests, providing Tier I and II support over the phone, via email, and in-person - speedily resolving support requests to the user's satisfaction, amid continuous service-delivery demands. Along with the tech team, you will be responsible for the lifecycle management of 800+ Macs and iPads, along with 50 desktops running Windows 10 as well as 80+ printers and copiers, troubleshooting basic network connectivity, printing issues, and software applications in an integrated (Mac and PC) environment. If you are interested in this role, then please feel free to reach out directly to: vidhi.kundalia@kellyit.com or 720-201-3798
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process. Why Kelly ® ?By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.Vacancy expired!