Job Details

ID #45929090
State Connecticut
City Hartford
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Cleo Consulting Inc.
Showed 2022-09-23
Date 2022-09-20
Deadline 2022-11-18
Category Customer service
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Job Opportunity- Help Desk Coordinator/ Administrative Assistant/Office-Hartford, Connecticut

Connecticut, Hartford, 06101 Hartford USA

Vacancy expired!

Hi, My name is Amit and I am a Staffing Specialist at Cleo Consulting Inc. I am reaching out to you on an exciting job opportunity with one of our direct clients.

Help Desk Coordinator/ Customer Service/

Sr. Administrative Assistant/Office

Location: 55 Farmington Avenue, Hartford, Connecticut 06107

Specific Services Required
  • Provide stellar customer service to individual police department and criminal justice agency stakeholders (“stakeholders”) who have CISS user accounts:
  • Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency staff members.
  • Regularly follow up with Client Onboarding Team (Onboarding liaisons, Onboarding Scheduling Coordinator, and Manager) and customers before, during, and after the onboarding process; ensuring Criminal Justice and Law Enforcement customer needs are not neglected, forgotten, ignored, or delayed.
  • Create PPT presentations to present statistics and mitigations for onboarding challenges and onboarding progress.
  • Document relevant processes to ensure standardized onboarding coordination, using Microsoft 365 and other relevant products.
  • Internally audit, document and monitor Police Department and Criminal Justice Agency progress and statistics to determine how client can better serve stakeholders or assist stakeholders with increasing their client usage and trainings
  • Effectively work with the onboarding of police departments and criminal justice agencies (“stakeholders”)
  • Able to meet client onboarding quota without excuses
  • Accurately represent the voice of the client Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholders
  • Reach out to agency contacts to find and identify (new and updated) potential users to be trained for client Search
  • Reach out to agency contacts to find and identify who should no longer have access to CISS Search
  • Schedule training and follow up before, during, and after training to guarantee a successful training experience for each user
  • Respond to learners needs before, during, and after training sessions
  • When encountering issues and risks, will always ideate possible mitigations for them
  • Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers
  • Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application
  • Properly follow up with CJIS-CT public safety liaisons during the onboarding process of an agency before or during an imminent risk
  • Respectfully and aggressively pursue and follow up with needed stakeholders to engage them into beginning and continuing the onboarding process
  • Ensure Public Safety Liaisons are consistently booked for training
  • Serve as backup CISS Trainer, if needed
  • Perform other duties as assigned by the CJIS-CT Executive Director or CJIS-CT Program Manager

Desired Skills / Experience
  • Experience working in a Law Enforcement, Criminal Justice, or government setting
  • Experience working in sales, customer service support, and/or training for 3 or more years
  • Familiarity with corporate-like marketing/sales principles while balancing being in a government environment.

The individual must be:
  • A Self-starter, dependable, and must possess exemplary work ethic
  • Excellent time management.
  • Must be able to meet aggressive deadlines without excuses.
  • Focused, not easily distracted. Can work without being micro-managed.
  • Experienced working on onboarding and/or recruitment teams
  • Very Important: Experience working as a team player who also boldly rises to the occasion to create appropriate untapped onboarding opportunities and mitigations for onboarding challenges
  • Not afraid to think creatively “outside-of-the-box” while respecting proper protocols such as paramilitary protocols
  • Highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers.
  • Comfortable speaking to customers and communicating in a respectful and professional manner
  • Able to demonstrate a very strong working knowledge of MS SharePoint, Word, PowerPoint, Outlook, Teams, and Excel during the interview process
  • Understanding of onboarding stakeholders in a new technology implementation
  • Able to Deliver CISS presentations and demos with flexibility if any changes, issues, concerns, or questions occur suddenly
  • Excellent and have error-proofed writing skills (limited to no spelling/grammatical/punctuational/etc errors)
  • Candidate may be expected to travel within the state of Connecticut to offsite meetings/trainings after Coronavirus restrictions are lifted, in accordance with safety protocols.

Vacancy expired!

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