Job Details

ID #17117441
State Connecticut
City Hartford
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source GalaxE.Solutions
Showed 2021-07-22
Date 2021-07-09
Deadline 2021-09-07
Category Education/teaching
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Trainer

Connecticut, Hartford, 06101 Hartford USA

Vacancy expired!

What You Will DoThe Trainer maximizes call center agent’s effectiveness by ensuring agents have thorough knowledge of the processes and provide positive customer experience

  • The Trainer is responsible for the initial orientation and continual training of agents typically in a classroom environment
  • The desired candidate will be responsible for delivering training modules and providing classroom training
  • The Trainer will also work with Leadership to ensure they understand the training environment, have up to date reporting on training progress and will identify current and ongoing training needs
  • Manage and evaluate training activities and progress to ensure course objectives are met
  • Work with subject matter experts and Call Center Leadership team to develop and implement training for call center agents, according to defined methodology, policy and procedures
Skills and Experience You Will NeedRequired
  • 3+ years of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)
  • 3+ years of call center experience
  • Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner in a classroom environment
  • Experience with managing a dynamic and diverse classroom environment
  • Ability to work independently in a dynamic, fast-paced atmosphere
Education
  • Bachelor’s degree in related field
Who We Are

About GalaxE.SolutionsGalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition. At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program. We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions. Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE Equal Opportunity Employer/Veterans/Disabled

Vacancy expired!

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