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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings 1Job Description Summary Engineering leader responsible for driving critical and strategic infrastructure solutions and programs across the assigned area of technology engineering. Helps define and deliver on technology strategy in alignment with organizational goals. Drives execution of critical initiatives, in collaboration with stakeholders and engineers across multiple organizations. Proactively identifies ways to improve and optimize the environment, through tactical recommendations and strategic plans including resource capacity and delivery date adherence. Responsible for collaborating with peers and stakeholders to develop comprehensive solutions across Infrastructure and Cloud Services organization. - Design and architect solutions for implementing and supporting multiple ServiceNow platform capabilities. Align capability roadmap, business objectives, and stakeholder expectations. Advise the platform team and stakeholders of technical best practices, policies, and procedures.- Key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager and supporting team members to deliver the complete solution for the customer.This position may be based 100% remotely or in one of our offices. Primary Job Duties & Responsibilities- Develops strategic infrastructure solutions that align with the business objectives and architectural direction of the organization.
- Drives the design and ensures delivery of key infrastructure initiatives and programs.
- Act as engineering delivery leader within assigned area, accountable for directing the design and build of solutions and technology adoption across multiple organizations.
- Recognizes opportunities for new solutions and influences or directs the development of those solutions.
- Manages complex technical issues and problems across organizations/areas of responsibility to closure.
- Builds, leverages and maintains effective alliances across technical and business community.
- Effectively influences and openly communicates with senior leadership and business partner leadership.
- Interacts with customers, vendors, and leadership to achieve effective, strategic, and fiscally responsible results.
- Proactively generates management information for responsible technologies.
- Operates independently with limited day-to-day supervision.
- A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, plus five years of experience in Technology.
- Alternatively, a master's degree in Computer Science or a related field and three years of work experience in Technology.
- One year of experience as a technical lead.
- 7 years of ServiceNow design and development expertise is required
- Proven track record of delivering solutions utilizing the ServiceNow platform
- Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment.
- Advanced experience with ServiceNow or ITSM tool configuration and custom development
- Experience with other ITSM software (BMC, HP etc.) is beneficial
- Strong presentation and communication skills
- Ability to understand business requirements and convert them into solution designs
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
- Should have participated in, and be familiar with project methodologies
- 5-7 years of relevant experience in professional services or customer support operations
- 5-7 years of ITSM systems integration and/or implementation experience
- Documents the overall ServiceNow platform design and helps to analyze the impact of new requirements
- Ensures ServiceNow platform alignment with the business strategy
- Provides consultative technical leadership to the ServiceNow platform team
- Creates and maintains a detailed view of the existing ServiceNow architecture
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
- Resolves technical escalations, including responding to defects
- Participates in process workshops
- Works closely with enterprise architecture team
- Assists in migrating configurations across ServiceNow instances
- Serves as the ServiceNow Platform integration expert
- Participate in process flow analysis and process redesign along with the Project Manager
- Share best practices and be consultative throughout the technical design of the project
- Produce a detailed functional design document to match customer requirements
- Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements
- Maintain current ServiceNow knowledge through self-study and utilization of available training
Vacancy expired!