Vacancy expired!
The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks. Some support for cellular communication systems and personal computer systems will also be involved.POSITION ROLE AND DELIVERABLESOur client currently needs a Telecommunications System Engineer to provide centralized and on-site services to staff in various locations around the state. Maintaining a customer focus is essential and the incumbent will need to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements. The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments. The incumbent will work closely with the client and vendors to provide support services as repairs as required. Basic computer skills are needed to place orders, track issues and generate usage reports. Some mobile communications support and level 1 Help Desk services may be required from time to time.Maintaining good customer relations while triaging and resolving issues is key.
REQUIRED SKILLS AND EXPERIENCEAn experienced professional demonstrating the following knowledge and skills:- Technical Expertise with PBX and voice-mail systems.
- Installation and support of communications hardware and software
- Analysis, design and development of communications systems
- Network hardware and software installation and support
- End user support - face to face and via telephone
- Familiarity with cellular communications and mobile devices
- Excellent customer service skills
- PC Hardware and software use
- Expertise implementing and supporting Avaya and/or NEC systems
- Expertise with video conferencing systems
Vacancy expired!