Call Center Representative

Catch Vibe Voice is seeking a motivated and articulate Call Center Representative to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, ensuring a high standard of service through effective communication and problem-solving. This position offers an excellent opportunity to develop valuable communication and customer service skills in a professional setting.ResponsibilitiesHandle inbound and outbound calls in a professional and courteous mannerProvide accurate information about products, services, and company policiesResolve customer inquiries and concerns efficientlyMaintain detailed records of customer interactionsFollow communication scripts and company guidelines while personalizing conversationsCollaborate with team members and supervisors to improve service qualityMeet performance metrics and call handling standards