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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings 1Job Description Summary Are you driven by crafting delightful experiences and advocating for the user? Are you a strategic thinker who cares deeply about the details? Do you love to collaborate cross-functionally, innovate and experiment to learn as you go? If this sounds like you, keep reading to learn about a great opportunity on our Personal Insurance Design Team.In this role, you will be part of a team of experienced designers and researchers working with product managers, business architects and, business and IT leaders to understand business goals, generate user insights and translate business and user needs into highly engaging experiences that will transform customer-focused service expectations.A Design Lead leads their teams on key projects through discovery, design, and development, and producing holistic solutions that optimize the experience across various mediums and channels (internal and external-facing platforms, software, voice, etc.). As part of a small but growing team of 12 User Experience (UX) professionals, the UX Lead will work to review work in-flight, lead research and design sessions, and partner with cross-functional teams to ensure that the work being produced is of high quality and meets our experience and business goals. This resource will continuously work to gain fresh insights and leverage them to drive design direction or improve existing designs. They persistently look for new design practices, customer and user trends, and marketing and brand insights to deliver optimized experiences.More specifics on the focus of the role will be shared in the interview process.This position may be based 100% remotely or in one of our offices. Primary Job Duties & Responsibilities- Serves as the key point of accountability for UX efforts on multiple projects. Advocates for user-centered design approaches.
- May support the recruitment and growth of outstanding UX professionals by providing coaching and mentorship.
- Contributes to a dynamic team environment through collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
- Participates in the creation and evolution of design systems and best practices that account for user needs and context, while reinforcing brand values and standards.
- Ensures adherence to UX guidelines across projects.
- Informs UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects.
- Plans and serves as facilitator or observer for UX research and testing efforts. Conducts competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.
- Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.
- May manage vendor relationships for outsourced UX activities.
- Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.
- Typical incumbent experience level 5+ years
- Strong communication, organization, time management and interpersonal skills.
- Familiarity or basic understating of web-based technologies.
- Experience with wireframing / prototyping software.
- Experience in conducting end user research and interviews.
- Travel Requirements: Travel Occasionally
Vacancy expired!