Job Details

ID #46140271
State Connecticut
City Hartford
Job type Contract
Salary USD $40 - $50 40 - 50
Source Cleo Consulting Inc.
Showed 2022-10-01
Date 2022-09-27
Deadline 2022-11-25
Category Et cetera
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Telecom Engineer - Level 3

Connecticut, Hartford, 06101 Hartford USA

Vacancy expired!

Candidate Must Be Local. Citizen or permanent resident only

Must have a valid driver's license

SCOPE OF WORK:The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of DCF business systems. The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks. Some support for cellular communication systems and personal computer systems will also be involved.

Position Role and Deliverables: We currently need a Telecommunications System Engineer to provide centralized and on-site services to DCF staff in various locations around the state. The incumbent works under the supervision and direction of the Telecommunications Manager at the Department of Administrative Services/Bureau of Information Technology Solutions (DAS – BITS or BITS) but work is performed in service of the Department of Children and Families (DCF) The home location will be the DCF Central Office in Hartford with remote offices supported around Connecticut. Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements. The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments. The consultant will work with vendors to provide support services as repairs as required. Basic computer skills are needed to place orders, track issues and generate usage reports. Some mobile communications support and level 1 Help Desk services may be required from time to time. Maintaining good customer relations while triaging and resolving issues is key.

Required Skills and Experience:
  • An experience professional demonstrating the following knowledge and skills:
  • Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
  • Responsible for daily moves, adds, changes, and repairs as needed
  • Proactively monitors systems responsiveness, communicated, and report issues
  • Support contact center platform services and all project related and ongoing operation for voice communication services
  • Working with vendor and telco for wiring and CO/PRI circuits
  • Monitoring call accounting system and produce call detail reports as needed
  • Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
  • Installation and support of communications hardware and software
  • Analysis, design and development of communications systems
  • Network hardware and software installation and support
  • End user support - face to face and via telephone
  • Familiarity with cellular communications and mobile devices
  • Excellent customer service skills
  • PC Hardware and software use
Additional Preferred Qualifications:
  • Expertise implementing and supporting Avaya and/or NEC systems
  • Expertise with video conferencing systems
  • Experience with Five9 contact center
Experience with SIP trunking

Vacancy expired!

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