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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings 1Job Description Summary Digital Enablement is seeking a User Experience Research Analyst to join us on our mission to craft great digital experiences for users. As an analyst, you will support a team of experienced researchers and designers working with product managers, business architects and business and technology leaders . You will gain experience working with your team to tell powerful stories that help build empathy and inspire the next iteration of highly engaging experiences at Travelers. Primary Job Duties & Responsibilities- Advocate user-centered approaches; help partners understand when and why empathy matters.
- Learn and implement a range of research methods - observing, note-taking and supporting methods like usability testing, ethnographic interviews, prototyping, contextual inquiry, intercepts, surveys and A/B tests and metrics to meet project needs.
- Support design discovery and user research activities that are critical to product success.
- Help implement and provides feedback in UX best practices and objectives.
- Assist in creating artifacts that include insight repositories, personas, journey maps, user workflows, information architecture, presentations and data workbooks within project timelines and budgets.
- Conduct secondary and competitive research and analysis
- Conduct heuristic evaluations on existing experiences
- Analyze and report research findings to stakeholders and translate these findings into design solutions.
- High School Diploma or equivalent required.
- Bachelor's degree in a related field or User Experience research courses/training preferred.
- Prior User Experience research/HCI/Human Factors work or internship experience preferred.
- Strong communication, organization, time management and interpersonal skills.
- Familiarity or basic understanding of web-based technologies.
- Strong understanding of qualitative and quantitative user research methods
- In-depth understanding of user interfaces usability and design principles
Vacancy expired!