Vacancy expired!
- Distill business, customer, and partner constraints into digestible components for the design team
- Instill project teams with the confidence and discipline to explore innovative design solutions while respecting partner deadlines
- Be collaborative. Contribute to healthy team motivation and morale, offering emotional and logistical support
- Develop and deliver project reporting, requirements, documentation, and presentations
- Serve as an advisor to the greater digital team in developing services across health, business, transportation, education, etc.
- Communicate the story of CTDS work with partners, agencies, and external stakeholders
- Analyze and respond to partners in a timely manner
- Engage the State of Connecticut’s partners to iterate, test and scale new service designs
- Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders
- Establish relationships and liaise with key stakeholders throughout the project lifecycle
- Work with the Program Director and UX/UI Manager to issue regular reports and troubleshoot problem areas
- Showcase progress and impact through quantifiable analytics
- Working with enterprise scale digital platforms and products
- Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
- You have launched, run, or scaled a service redesign initiative
- You have experience working in the field and in the studio
- You approach processes systemically and can view a challenge at multiple levels, including from the lens of a customer, consumer, or resident.
- You have experience designing and implementing solutions in resource-constrained environments.
- You are supportive in teammates’ skills and behaviors thought development and delivery
- You easily communicate and envision service concepts and ideas to team members, state-wide partners, and leadership.
- You use a diverse but tested set of methods and tools to illustrate the components and touchpoints of the service.
- You balance creative and analytical thinking with strong problem-solving skills
- You utilize judgement in dealing effectively and diplomatically with government staff
- You can maintain strict confidentiality
- An bachelors’ degree or higher in design, marketing, communications, or related field
- 5 years professional experience in design
- A portfolio of work
- 2 year of user-centered design
- 2 year of user research and analytics
- Qualifications
Vacancy expired!