Vacancy expired!
Title : Public Safety Scheduling CoordinatorLocation : 06105,Hartford,CTDuration : 12 + MonthsSpecific Services RequiredProvide stellar customer service to individual police department and criminal justice agency stakeholders (“stakeholders”) who have CISS user accounts:» Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency individual staff members» Properly and regularly follow up with agency CJIS liaisons and customers before, during, and after the onboarding process; ensuring customer needs are not neglected, forgotten, ignored, or delayed» Document relevant processes to ensure standardized onboarding coordination» Monitor Police Department and Criminal Justice Agency Statistics to see how CJIS can better serve stakeholders or to assist stakeholders with increasing their CISS usage and trainings- Effectively work with the onboarding of police departments and criminal justice agencies (“stakeholders”)» Able to meet CJIS’ onboarding quota without excuses or without needing to be micromanaged» When encountering issues and risks, will always ideate possible mitigations for them» Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers» Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agencyCISS users become evangelists of the CISS application» Accurately represent the voice of the CJIS Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholders» Respond to learners needs before, during, and after training sessions» Properly follow up with CJIS public safety liaisons during the onboarding process of an agency, before or if there is an imminent risk» Respectfully and aggressively pursue and follow up with needed stakeholdersto engage them into beginning and continuing the onboarding process» Ensure Public Safety Liaisons are consistently booked for trainingDesired Skills / ExperienceNot afraid to think creatively “outside-of-the-box” while respecting proper protocols such as paramilitary protocolsExperience working in a Law Enforcement, Criminal Justice, or government setting is a plus, but not requiredExperience working as a team player who also boldly rises to the occasion to create appropriate mitigations.Self-starter without overstepping the scope of work. Excellent time management.Resides in the State of Connecticut
Required Skills/ExperienceThe individual must:Focused, not easily distractedExperience working in sales, customer service support, or training for 3 or more yearsBe highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers.Be comfortable speaking to customers and in a respectful and professional mannerStrong working knowledge of MS Word, PowerPoint, Outlook, Teams, and ExcelAn understanding of onboarding stakeholders in a new technology implementationFamiliarity with corporate-like marketing/sales principles while balancing being in a government environmentDeliver CISS presentations and demos with flexibility if any changes, issues, concerns, or questions occur suddenlyPossess a 2 to 4-year college degree (or commensurate work experience related to this position)Excellent and error-proofed writing skills (limited to no spelling/grammatical/punctuational/etc errors)TravelDoes this position require travel?Candidate may be expected to travel within the state of Connecticut to offsite meetings/trainings after Coronavirus restrictions are lifted, in accordance with safety protocols.Any and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT. Travel reimbursement is the responsibility of the respective vendor of the hired Consultant.Vacancy expired!