Vacancy expired!
IT Operations Senior Manager - ERPCome Make the World With Us
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.What You'll DoAs a IT Operations Senior Manager - ERP, you'll be part of our IT team located remote. You'll get to:- Be responsible for overseeing and coordinating the delivery of application enhancement in the ERP tower.
- Makesure that Service Level Agreements (SLAs) are met and take necessary steps for improvement.
- Actas the single point of contact for Business Relationship Manager with respect to service-related issues.
- Have the ability to work seamlessly across multiple stakeholders and Senior leadership teams and Vendor Partners towards common objective.
- Partner with a managed service provide, provides consolidated reporting view of all maintenance and production support activities for the ERP tower and the applications with the tower.
- Reviews performance characteristics to predict and review recommended solutions by MSP vendor for scalability concerns.
- Review MSP vendor recommended systems-level insight to the application team.
- Ability to tie together solutions across systems and knowledge of overall IT infrastructure.
- Monitor key service delivery processes and resources to identify opportunities for more efficient delivery and implementation of new systems and services.
- Participatein the overall planning and design or the specific core business systems.
- Engageall stakeholders including more senior individuals and performing suppliers in order to convince and influence them to address and resolve issues.
- Develop the systems and processes to ensure that business, project and employee needs are met in the assignment of staff to projects
- Knowledge of IT compliance for IT-SOX, IT Policies, Internal and External Audit Support.
- Review logs for system level, high level and elevated access which are provided by MSP vendor.
- Working knowledge of handling ERP application landscapes.
- Decision making abilities
- Understanding of tying up IT with business process.
- Rigor for Continuous improvement
- Incident management
- Knowledge of required technologies (incl 3rd party solutions)
- Problem Management / RCA
- Excellent Oral & written communications
- Release / deployment management
- Systems change / configuration management
- Knowledge of ERP based applications.
- Experience of working with ERP and 3rd party related technologies.
- Understand of basic ERP architecture concepts
- Understand of middleware platforms
- Release management planning tools
- Cloud computing / SaaS / IaaS / PaaS technologies
- ITIL / Service Management
- Integration Technologies
- Disaster recovery / business continuity planning
- Fiori technologies
- Undergraduate degree and 5+ years relevant experience, or
- Graduate degree and 6-8 years relevant experience.
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
Vacancy expired!