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1. Greet customers warmly and assist them with drop-off and pick-up of garments.
2. Answer customer inquiries about services, pricing, and turnaround times.
3. Handle customer complaints or concerns professionally and escalate issues when necessary.
4. Process payments and maintain accurate records of transactions.
5. Keep track of incoming and outgoing orders using a POS system or logbook.
6. Ensure garments are tagged and labeled correctly to avoid mix-ups.
7. Maintain a clean and organized front desk area.
8. Upsell additional services (e.g., stain removal, alterations, etc.) when appropriate.
9. Follow up with customers for feedback or to notify them of completed orders.
10. Assist with basic administrative tasks as needed.