Vacancy expired!
Lead our team at Holiday Inn where we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guests experience an enjoyable one.
Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. Only apply if you are from the area.
Duties and Responsibilities:
Financial returns:
-Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
-Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
-Lead capital plans and asset management initiatives, including working with owner to maintain or improve propertys market leadership position.
People:
-Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
-Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
-Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Guest experience:
-Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
-Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
-Make time to interact with guests, solicit feedback and build relationships.
Responsible business:
-Ensure a safe and secure environment for guests, team members and hotel assets in compliance
with hotels or owners policies and procedures and regulatory requirements. Maintain relations with outside contacts.
-Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
-Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotels carbon footprint.
-Perform other duties as assigned. May also serve as manager on duty.
Qualifications and Requirements:
-Bachelors degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus five to ten years prior hotel management experience, or equivalent combination of education and experience.
-Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.
Vacancy expired!