Job Details

ID #45932899
State Connecticut
City Remotelocationconnecticut
Job type Permanent
Salary USD $20 - $22 hr 20 - 22 hr
Source CompuGain LLC
Showed 2022-09-23
Date 2022-09-22
Deadline 2022-11-20
Category Customer service
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Conference Planner - Mid

Connecticut, Remotelocationconnecticut, 00000 Remotelocationconnecticut USA

Vacancy expired!

Note: This role requires to be fully vaccinated USC.Job Posting Title: Conference Planner - MidDescription: Official Job Title is Expert Management PlannerRemoteNeeds to be semi local to Stamford, CT or Irving, TXIntention is to extend into 2023Role Purpose - The One-on-One Conference Planner serves as the primary resource to manage all the bookings for One-on-One meetings and Ad-hoc requests involving Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.Justification A Conference Planner is needed to manage the One-on-One bookings, ExP Team Meetings, Expert calendar management, and customer care. This role is primarily for the EMEA portfolio, but may also need to provide support for other regions. Primary Responsibilities Manage the Expert One-on-One bookings Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date Continuous capacity planning, ensuring expert resource is utilized effectively Work with the operations team on space requirements Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner Partner with Research to confirm all One-on-One bookings are well aligned Manage all team meeting inquiries Travel to in person conferences and manage the scheduling desk and check-ins for all meetings. Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool. Point person for Expert care pre-conference and on site Build productive relationships with internal and external clients, helping to support and train associates on the scheduling system. Effectively communicate, collaborate, and maintain relationships with clients and team participants. Adhere to expense management practices. Help in the production of the Expert bio brochure which is shared with Marketing and Comms pre-conference and distributed at the conference Complete all post conference analysis of the One-on-One meetingsExpected Results Flawless client experience Attendee and sponsor retention Global operational effectiveness (scalable and consistent processes) Engagement and effective management of external partners and local teams Achievement of financial objectives Timely response within our set expectations for any queriesKey Contacts Internal Contacts Conference Production team, Sponsor Sales team, and Conference Marketing team together with other business units including Account Executives and Executive ProgramsExternal Contacts All conference attendees for multiple conferences as well as our conference partners in all regionsEducation Bachelor's degree but would consider strong candidate with relevant experience without thisProfessional Experience Experience working in a corporate environmentKey Competencies/ Knowledge, Skills & Abilities Ability to manage multiple tasks simultaneously and prioritize workload Strong client focused, customer service skills Team player - reliable and accountable High sense of urgency Strong oral and written communication skills Strong organizational skills Ability to work issues through to resolution Attention to detail Proactive Decisive Communicative and collaborative Fully competent in Microsoft Office, specifically excel Competent Project Manager German, Portuguese or Spanish language skills would be desirable, but not necessary for the role ThanksBest Regards Soujanya SounderajanRecruitment - Senior RECRUITERCompuGain12901 Worldgate Drive, Suite 510Herndon, Virginia 20171

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