Vacancy expired!
We are looking for a Help Desk/L1 Engineer for our office located in Trumbull, CT. This is a full-time position as an IT Help Desk/Technician.This role is Mon-Thursday onsite and
remote on Friday.Responsibilities:- Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
- Service and diagnosis of hardware and software
- Remote/onsite support
- Handle phone calls
- Respond quickly to problems and demonstrate skillful problem solving
- Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
- Rotating after hours on call schedule
- Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays)
- Producing detailed documentation of user requests and resolutions for all calls
- Problem solving methods and resolution
- Maintain and update routine information systems and programs
- Configuring, installation, maintenance, and diagnostics of LAN/WAN networks
- Experience with Office 365 and Office suite products
- Ability to multitask and resolve issues quickly
- Experience with PC imaging
Vacancy expired!