Job Details

ID #46176993
State Connecticut
City Shelton
Job type Permanent
Salary USD $60,000 - $70,000 60000 - 70000
Source Perennial Resources International
Showed 2022-10-03
Date 2022-09-14
Deadline 2022-11-12
Category Et cetera
Create resume

IT Coordinator / Jr Project Analyst

Connecticut, Shelton, 06484 Shelton USA

Vacancy expired!

I have a IT Coordinator / Jr. Project Analyst role that is a full time position onsite in Shelton, CT. In this role, you will work with the technical services team to dispatch tickets and provide excellent quality service to the end clients.This role is onsite Mon-Friday and will be remote on Friday.

Responsibilities:
  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct client input
  • Schedule internal and field technical resources
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve client service, perception, and satisfaction
  • Fast turnaround of client requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to the Service Manager

Qualifications:
  • Must possess a high degree of flexibility and ability to work with constantly changing environments.
  • Must have exceptional verbal and written communication skills.
  • Must demonstrate a high degree of time management and organizational skills resulting in the ability to prioritize multiple projects.
  • Must be a problem solver and possess critical thinking skills.
  • Must have the ability to work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
  • Must be a self-starter.
  • Must have demonstrated ability to work independently and with teams, interchangeably.
  • Must have a "roll up your sleeves and let's get the job done right " type attitude.
Lori SklarskiSenior Technical Recruiter

PRI TechnologyP: 973.732.5454 x27 C: 973.432.9968F: 973.732.5456

Vacancy expired!

Subscribe Report job