Traffic Administrator

Job Description

This role is responsible for managing assigned customer pick-up accounts (Collect), carrier claims, OS&D, freight bill auditing, customer compliance/deductions and order tracking/tracing for internal departments.

• Managing day to day activities for assigned customer pick-up accounts (freight collect accounts). Developing a relationship with the assigned account(s) that enable a degree of influence regarding the process.
• Entering and managing carrier claims to completion = payment for lost/damaged freight, return of the freight to BIC or delivery to the customer.
• Managing the OS&D mailbox when scheduled to do so – returning speedy/accurate instructions to all requests received.
• Audit/approve freight bills in TMS and enter/approve manual invoices into TAP as required.
• Research/resolve assigned customer compliance issues/deductions in a timely manner identifying the root cause and develop corrective actions to meet the compliance requirements.
• Track/trace any shipments for internal departments as needed.
• Drive for process improvements that net a positive result for the company.
• Responsible for reviewing customer route guides, as assigned, to reduce potential financial penalties to BIC.Collaborating with internal departments on non-compliant issues to mitigate any financial impact to the company and to improve BIC’s relationship with the customer.
• Utilize department reports to present pertinent information to the transportation supervisor.
• Ability to utilize carrier databases to pull shipment tracking information.
• Other duties and projects as assigned.

Qualifications

• Bachelor’s Degree preferred
• Excellent communication skills
• Computer proficiency needed: TMS, AS400 (WM/LogPro/Manhattan Associates), JDE and Microsoft Excel desirable
• Ability to work as a team both in and outside of the organization
• Analytical skills and attention to detail
• Strong ability to prioritize and meet deadlines is required.
• Ability to multitask important
• Working knowledge of the transportation industry is key

Additional Information

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteranstatus, disabilitystatus, orsimilarcharacteristics. All employment is decided on the basis of qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employmentopportunity. Regardless of past practice, all resumes submitted by search firms to anyteam memberat BIC via email, or directly to a BICteam memberin any form without a valid writtensearchagreement in place for that position will be deemed the solepropertyof BIC, and nofee will be paid in the event thecandidateis hired by BIC as a result of the referral orthroughother means.