Vacancy expired!
- Be an integral part of our growing Help Desk, aiding and supporting the team with positivity, integrity, and dedication to the end-user experience
- Perform analysis, diagnosis, and resolution of desktop and end-user technology issues
- Document all steps and troubleshooting steps
- Provide on-site assistance to internal end users
- Ensure ticket satisfaction and strong customer service focus with excellent communication skills and a proactive attitude
- Work with the Technical Team Lead to escalate trouble tickets
- Attend weekly/monthly department meetings
- Stay current with industry and technology news, trends and best practices Qualifications
- At least 1 year of field service for Windows desktop support is preferred or a bachelor's degree in a related technical disciple.
- Excellent troubleshooting and analytical skills
- Ability to prioritize and manage time effectively
- Team Player
- Passionate about, and dedicated to, the client experience
- Excellent written and verbal communication skills
- Outstanding attention to detail
- Strong documentation skills
- Printers and Multifunction Machines
- Microsoft Office 365
- Windows Troubleshooting
Vacancy expired!