Vacancy expired!
Job Description
Key Duties and Responsibilities:- Serve as the first line of contact for internal end users in need technical assistance via the phone or email in a corporate setting
- Perform troubleshooting using different diagnostic techniques to achieve a timely and effective resolution
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Display excellent customer service to a client base with varying levels of IT knowledge and experience
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep accurate and timely record of problems and their resolution in a custom ticketing system
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures to management
- Provide routing and timely updates to end users as well as management on current issues or trends
- Minimum of 5 years' work experience as an IT Help Desk Technician (or similar role) in a field and corporate environment
- Experience repairing and or replacing PC hardware
- Experience with remote desktop applications and help desk support software
- Above average experience with Microsoft Office 365 suite of applications
- Pays close attention to detail
- Bachelor's degree in IT, Computer Science (or related field), or industry recognized certification(s)
- In-depth knowledge of computer systems as it pertains to both hardware and software (mobile devices are a plus)
- Proficient in Windows 10 support
- Practical hands-on experience with diagnosing and resolving technical issues
- Excellent communication and interpersonal skills
- Displays strong customer service skills along with patience
- Strong written and verbal communication skills
- Must have reliable transportation
- Must be able to lift up to 50 lbs
Vacancy expired!