Job Details

ID #31954539
State Connecticut
City Trumbull
Full-time
Salary USD TBD TBD
Source ImageFIRST
Showed 2022-01-17
Date 2022-01-18
Deadline 2022-03-19
Category Et cetera
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Group Manager

Connecticut, Trumbull, 06611 Trumbull USA

Vacancy expired!

Now is the time to make a difference. At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together. Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.Due to continuing growth, we are seeking a Group Manager to join our healthcare services team.The primary responsibility of this position is to effectively lead a Group of Markets to execute results. Areas include operations, production, service and delivery, general & administration, and sales.Job Responsibilities:Leading a team of General and key managers within the Group to achieve desired financial results.

Responsible for leading all aspects of the region.

Ensure strict adherence to the Operating Principles in each Market and location

Hire, train, develop, motivate, and manage staff. Full implementation and monitoring of the Associate Engagement and Development Pyramid.

Build a team that can deliver on the ImageFIRST Service Strategy: Customer Promise and Service Vision. Maintain high NPS and low Lost Business

Projection planning, accurate forecasting and meeting or exceeding quarterly and annual budget in each market.

Actively participate in quarterly Strategic Planning and help the team execute on quarterly and annual objectives.

Develop a sales growth culture focused on acquiring new, renewing and expanding core route business.

Drive any Group Merger and Acquisition efforts.

Responsible for company training and certification in all compliance areas.

Identify new markets and analyze business opportunities.

Drive local Focus Scorecard results.

Ensure compliance to company policies and procedures

Support and assist sales and growth culture throughout the operation.

Adherence to the “Big 6” in every Market.

Ability to perform problem solving and conflict management.

Promote our value “Be Safe” (Driver safety, blood born pathogen safety process, etc)

Embody our other core values, “Be Respectful”, “Be Honest”, and “Be Remarkable”.

Develop an environment that leads the “ImageFIRST Way” which develops a team of associates who take great care of our customers so the company can grow profitably.

Work to achieve “Our Purpose” – to build a great company by positively impacting the lives of our associates, our community, our customers and their patients.

Preferred Qualification: Education and ExperienceBachelor’s degree

Minimum of 5 years GM or higher level operational experience

10 years of service related industry experience strongly preferred.

Strong organizational and presentation skills

Financial acumen

Detail oriented with excellent follow-up, creativity, problem solving, conflict management, written and oral communication skills

Excellent leadership, interpersonal, motivational, and customer service skills

Proficiency in hiring, performance correction, and separation practices

Independent work ethic a must

Value-based servant leader

Potential to take on more in the future

Strong Computer literacy - MS Office Suite

Required Competencies:Salesmanship – Ability to indentify needs and customer relationship for our products and services

Leadership – The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability.

Knowledge - Practical insight specific to the textile services industry and operations.

Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information.

Communication – Excellent verbal, written, phone and face to face communication skills with associates, customers and managers.

Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work.

Creativity – Looking for new and innovating ways to improve customer satisfaction.

Dependability – Able to come to work on time every day

#INDIF

ImageFIRST employees are expected to:Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do

Benefits:Competitive pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Great company culture

Collaborative team environment

EOE / Drug-Free Workplace We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.ID: 2022-2416 External Company Name: ImageFIRST Healthcare Laundry Specialists External Company URL: https://www.imagefirst.com Street: 50 Commerce Drive

Vacancy expired!

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