Vacancy expired!
Our Government client is looking for experienced
IT Support Technician on a 6 months renewable contract opportunity in Waterbury, CT.Position: IT Support Technician (ONSITE)The agency is seeking a Computer (Helpdesk/LAN) TechnicianObjectives for this engagement include:Ø Desktop Services:- Diagnose and resolve personal computer, laptops and phone problems;
- Diagnose simple software problems;
- Build and deploy tablets and laptops including configuring user specific settings;
- Install new software releases of simple to moderate complexity;
- Manage Active Directory user accounts;
- Manage agency copiers/printers;
- Implement security protocols on computer hardware;
- Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication.
- Provide first level support for network connectivity or related network issues;
- Assist with, diagnosis and resolve simple network problems;
- Assist with the configuration of network components;
- Assist agency in updating network and adding end users to such network
- Perform related duties as required.
- Assist in Video Teleconferencing equipment installation and deployment.
- Update / maintain conference room technology on a weekly basis;
- Maintain project communications
- Comply with agency policies and procedures
- Review and provide feedback on measurable and achievable deliverables daily; review timelines with the project manager
- Provide daily status on the deliverables for the day
- Work with team members to facilitate technical sessions
- Address and/or escalate issues or risks to deliverables in a timely manner to prevent delays in schedules
- Use the agency supplied shared site to store and collaborate on project documentation
- Be responsible for reviewing project tasks, schedules, and resources and make changes or additions, as appropriate; measuring and evaluating progress against the Project Management Plan (PMP) with agency.
- Address and resolve deviations from the PMP
- Participate in regularly scheduled project status meetings
- Prepare and submit Weekly Status Reports to the IT Manager
- Follow the Project Change Control Procedure
- Resolve deviations from the estimated schedule
- Respond to emails in a timely manner
- Attend, in person, critical meetings as determined by agency. A schedule, as well as a regular time and format for these meetings, will be established.
- Expert in building laptops, tablets, desktops with MS Windows 10 operating system
- Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, HP) and scanners (Fujitsu, HP)
- Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain
- Basic knowledge of teleconferencing using MS Teams and ZOOM
- Ability to document, track and monitor end user problems to facilitate a timely resolution
- Good written and verbal communication skills with ability to provide extensive documentation as needed
- Strong experience writing documentation
- Strong ability to work with staff of varying skill levels (executive, technical and non-technical)
- A+ Certification
- CCNA Certification
Vacancy expired!