Computer (Helpdesk/LAN) Technician

OneAPPS (www.oneapps.com) is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

• Diagnose and resolve personal computer, laptops and phone problems;
• Diagnose simple software problems;
• Build and deploy tablets and laptops including configuring user specific settings;
• Install new software releases of simple to moderate complexity;
• Manage Active Directory user accounts;
• Manage agency copiers/printers;
• Implement security protocols on computer hardware;
• Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication

• Provide first level support for network connectivity or related network issues;
• Assist with, diagnosis and resolve simple network problems;
• Assist with the configuration of network components;
• Assist BOPP in updating network and adding end users to such network
• Perform related duties as required.