Vacancy expired!
Together we strive for everyone's opportunity towards a better financial future.
Together we stand up for and champion everyone's access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America's Retirement Company®. Are you ready to join a great company with a winning culture? Start your Voyage - Apply Now Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office location (AZ, MN, MA, GA, and CT ) Profile Summary: The Application Support Consultant supports the Application Maintenance IT Manager and Director and is accountable for the tactical Application Maintenance Supplier technical and process governance for the Digital portfolio. Service delivery oversight includes Technical Risk Management, Incident, Problem & Change Management oversight performance management, Process Management and Vendor Management. Guides Application Systems solutions design and through the life cycle of a set of work. Partners with teams supporting Application Development and Application Maintenance such as Quality Assurance, Release Management and Shared Services in order to maintain a stable portfolio and support model. There may be a System Technical Analyst employee and a significant consultant resource pool reporting to this role. Profile Description:- Ensures proper coordination of software application design, development, testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of work requests and issue resolution.
- Provides technical and application portfolio risk management consulting leadership to managers and the supplier.
- Has accountability for the technical delivery of work by the supplier for a defined portfolio.
- Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management
- Coordinates with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities.
- Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
- Review support documentation for Operational IT governance and ensure it is up to standard.
- Identify opportunities for new services, continuous improvement and/or cost reduction and manage related change requests.
- Manages the day-to-day operations of an application portfolio (e.g. application maintenance, stability, innovation, development, incident, change & problem management) inclusive of a vendor team of resources within an outcome based contract
- Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
- Review performance results and determine when application maintenance support levels need to be changed.
- Accountable for initiating supplier dispute and contractual change requests
- Seeks to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics.
- Review and validate service level report accuracy and escalate concerns/discrepancies.
- Act as initial contact for Suppliers participating in the end-to-end support process.
- Bachelor's Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, Master's Degree preferred.
- Eight + years of software engineering and development or Operations, including five years in technical leadership, preferably within a Digital Application Portfolio.
- 5+ years supporting Digital Retirement Services Digital Portfolio
- Ability to embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources.
- Expertise in new computing architectures and implementation of networked computing structures
- Demonstrated expertise working across multiple platforms/technologies
- Ability to effectively communicate in both technical and business terms
- Expertise in supplier service delivery oversight, quality review
- Experience with business analysis within a Digital Portfolio.
- Ability to multi task, meet tight deadlines, shift and adjust work effort based on critical priorities and SLA's.
- Technical knowledge in the following areas is critical:
- Cloud Technologies - Pivotal Cloud Foundry (PCF), AWS, Docker, Apigee gateway
- App and Web Servers - JBoss, Tomcat, WebSphere, WebLogic, IIS
- Mobile - Titanium SDK, iOS, Android SDK
- OS - RHEL, Windows
- Web Technologies - Java, JSP, Servlet, Java API, HTML, Java script, Maven, C#, .NET, ASP .NET Web services
- Framework - Struts, Spring MVC, EJB, CCF
- Content Platform - Drupal
- Middleware Platform - WebMethods, ETL, MQ Series, Business Object
- DevOps technologies - GitHub, Jenkins, XLD, SonarCube, Artifactory
- Security tool - Veracode
- Monitoring tool - Dynatrace, Grafana
- Database - Oracle, SQL server, DB2 and Sybase, SSIS
- Other Tools - HP ALM, IBM ClearCase & ClearQuest, Clarity, Microsoft Office, Volo, ServiceNow, SharePoint
- Expert analytical resource focusing on highly visible, complex and critical priorities.
- Resolves problems related to systems integration, compatibility, performance, stability, etc. across multiple applications/platforms.
- Participates in designing and maintaining systems based on application architectures that improve business processes and in alignment/support of critical business strategies.
- Facilitates continuous process and performance improvements within application portfolios.
- Determines organizational impact of software maintenance issues and develops overall strategy to address them.
- Provides feasibility analysis on potential projects and ensures maintainability/supportability is protected.
- Partners with business and technology leaders to understand and translate business objectives into technological solutions
- Partners with product and service vendors to integrate successfully into the environment as well as partnering to solve complex vendor integration issues that may arise.
- Maintains high level understanding/knowledge of system architecture and infrastructure portfolio that supports the business process to provide in-depth solution and problem solving.
- Provides expert level knowledge during critical P1, P2 incidents to effectuate minimal outage time.
- Employs heightened sense of urgency with respect to stability issues, particularly those impacting our externally facing application portfolio.
- Ability to develop robust Disaster Recovery plans and participate/lead teams through DR testing resulting is successful outcomes.
- Maintain an architecture/infrastructure/application knowledge level that facilitates the ability to assess organizational/stability impacts for all Change related activity.
- Engages in critical vulnerability and security related matters and has the knowledge and ability to influence quick resolution to mitigate organizational risk.
- Coaches and mentors less experienced analysts/managed service partners, provides guidance on assignments to other team members
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar year
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Vacancy expired!