Job Details

ID #3926358
State Delaware
City Delaware
Full-time
Salary USD TBD TBD
Source Delaware
Showed 2020-05-19
Date 2020-05-13
Deadline 2020-07-12
Category Customer service
Create resume

Call Center Representative (S865287)

Delaware, Delaware 00000 Delaware USA

Vacancy expired!

One of our vendors is seeking 24 Fraud Analysts for their Newark, DE to start on 07/06/2020Responsibilities:The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor.Working hours: 10:30 AM - 9:00 PM, Candidates must available-Monday-Friday, and Sunday, no exceptions (Saturdays off) 4x10 hour shiftsSkills:Desired Skills - College degree or commensurate work experience preferred - 2-4 years of customer service experience - Inbound/Outbound call center experience and/or fraud experience - Knowledge of banking operations - Knowledge of fraud systems applications - Strong analytical skillsEducation:High SchoolExperience:Entry LevelQualifications:Required Skills- Customer service experience, demonstrated commitment to providing quality customer service - Proven history of dependability - Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer - Ability to work a flexible schedule to meet business needs - Experience working in a team environment - Ability to think critically and use good, sound judgment in decision making - Self-motivated and goal-oriented - Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. - Excellent verbal and written communication skills - Ability to effectively handle difficult client issues - Proficiency in dealing with customers issues in both a routine and complex environment - Ability to multi-task and proven track record of working independently -Ability to adapt quickly to changes in the environmentAll candidates are required to complete a video interview, hiring decisions will be based on video interview.Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.If interested, please apply online at https://www.randstadusa.com/jobs/search/308/S865287/call-center-representativenewark?utmsource=craigslist&utmcampaign=job%20ads&utmmedium=job%20post

Vacancy expired!

Subscribe Report job