Vacancy expired!
What to Expect
Inbound phone and video customer service/technical support. Handle
technical support questions via phone, with video capability.
Research, analyze and determine an appropriate course of action for
customers.
Interact with customers via phone focusing on software navigation
questions
Take a caring and empathetic
approach to customer interactions and/or escalation to a higher level of
expertise.
Document all issues, resolution and follow up action.
What to Expect When Servicing
Outstanding problem-solving skills
Displays patience, empathy, an ability to manage stress, the ability to work
under pressure
Skilled and efficient in writing and verbal communication
Outstanding listening skills
Provides knowledgeable, friendly and eloquent customer service
Understanding how to navigate and efficiently use tools
Vacancy expired!