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Job Title: Front of House Manager
Reports To: General Manager
Job Purpose
Makers Alley, a new beer garden in downtown Wilmington, is looking to hire a Front of House Manager. This restaurant will feature a beautifully designed 2-tiered garden area, an industrial turn-of-the-century bar with 30-foot ceilings and 24 taps for craft beers, and the crowning jewel will be the custom Airstream camper that will serve as our food truck/ kitchen.
Duties & Responsibilities
Experience in hiring, training, and scheduling.
Adept at running the restaurant floor.
Responsible for managing the daily operations of restaurant.
Strong background with craft beers, craft cocktails, spirits and wine.
Possess broad product knowledge and impart such knowledge to staff on regular basis.
Weekly inventories of all liquor and food.
At ease managing kitchen staff.
Ensure that guests are satisfied with their dining experience and a consistent high level of service is provided.
Work to provide an efficient work environment by managing customer and employee complaints, and modifying, creating and/or enforcing procedures and processes in place.
Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Maintain professional restaurant image, including restaurant cleanliness, proper staff uniforms, and appearance standards.
Manage shifts which include: daily decision making, upholding service standards, cash handling, product quality and daily tasks.
Provide direction to FOH and BOH employees by providing ongoing feedback and maintaining performance expectations.
Possess a strong work ethic.
Be a mentor to all staff.
Marketing experience for restaurants, social media, events.
Flexibility - there will be a lot that will be asked of you outside of this list.
Qualifications
A combination of practical experience and education a plus.
Prior experience with Toast POS a plus.
Heightened awareness of restaurant costs.
Personal Requirements
Self-discipline, initiative, leadership ability and outgoing.
Pleasant, polite manner and a neat and clean appearance.
A strong attention to detail and ambiance.
Positive attitude to help maintain an enjoyable work environment.
Experience
Minimum of three years FOH management experience required.
Physical Requirements
Requires constant standing and walking.
Frequent stretching and/or bending to access product.
Frequent lifting, carrying, pushing, and/or pulling of objects weighing up to 165 lbs (Kegs).
Statement of Notices
Equal Employment Opportunity
Uphill Restaurant, LLC, provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disability Act
Applicants as well as associates who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as associates are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Job Requirements
The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Other duties may be assigned. The Company may change the specific job duties with or without prior notice based on the needs of the company.
Vacancy expired!