Job Details

ID #4024901
State Delaware
City Dover
Full-time
Salary USD TBD TBD
Source Kent General Hospital
Showed 2020-05-28
Date 2020-05-29
Deadline 2020-07-28
Category Et cetera
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Billing Support - Collections Representative (PFS)

Delaware, Dover 00000 Dover USA

Vacancy expired!

Billing Support - Collections Representative (PFS)Send This Job to a FriendDepartmentPatient Financial ServicesScheduleFull time 80 (Two week Payperiod)ShiftDaysSalaryPay Grade 010 (Minimum hourly rate $15.38/hr)HoursDaysJob DetailsHigh School/GEDPosition Summary Entry level medical billing customer service, collection, and payment processing activities. Ability to understand insurance explanation of payment/benefits from all payers. Answers patient telephone billing inquiries for all Bayhealth provider entities. Researches and interprets insurance company explanation of benefits for patients and provides accurate information in explanation of denials. Verifies and adds insurance, undoes and initiates billing as necessary to facilitate claim submission, applies any undistributed amounts to resolve balances. Follows up as necessary to achieve patient satisfaction related to billing services. Monitors current call volumes to determine when to make outbound calls and/or take inbound contributing to an environment with a call low call abandonment rate. Works under limited supervision seeking assistance from supervisor as needed to resolve patient concerns. Qualifications Education: High School Diploma, GED, or equivalent certification required; Associates Degree preferred. Experience: Minimum of one year medical billing and collections (including medical, dental & vision) for payers. In lieu of medical billing and collection experience, 3 years work experience in a customer service setting may be considered. Such experience must include responding to billing inquiries and complaints and seeing them through to resolution. Computer & Software Knowledge: Position requires an Intermediate level of computer literacy. Working knowledge of Epic Electronic Medical Record is preferred. Special Knowledge, Skills, and/or Abilities required of Collections Representative: · Strong customer service skills. · Position requires basic knowledge of applicable Federal, State and commercial insurance regulations, insurance plans, member eligibility and medical billing and collections. · Understanding medical billing claim forms. · Exceptional written, verbal and interpersonal communication skills; must demonstrate ability to articulate information in a clear and informative manner. · Ability to read and interpret documents such as an Explanation of Benefits and/or Remittance Advice and properly identify denials and patient responsibility amounts from remittances required · Detail oriented, strong problem solving and analytical skills. · Knowledge of patient accounting principles. · Knowledge of collection agency guidelines/practices preferred. · Knowledge of credit card payment processing · Ability to gather and comprehend pertinent information · Skilled in dealing with difficult people and possess strong negotiation skills. · Ability to multitask and use multiple windows/programs at one time. · Must be proficient in reading, writing, and speaking English. · Bilingual preferred.

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