Vacancy expired!
Contact Center Customer Service Inbound/Outbound I -The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.ESSENTIAL FUNCTIONS. Schedule route and dispatch trips to all manner of providers. Assist in coordination of mass transportation when needed. Administer trips for volunteer/ independent drivers and mileage reimbursement program. Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs. Works closely with transportation providers and health care facilities to resolve problems. Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand. Responsible for daily communication with transportation providers. Ensures accurate trip data input. Other duties as assigned.POSITION QUALIFICATIONS. To perform this job successfully an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competency Statement(s). Analytical Skills - Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. General understanding of transportation systemsEducation. High School Graduate or General Education Degree (GED)Experience. At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred. 1 to 2 years of routing, scheduling and/or dispatch experience preferred. Prior in-bound call center experience preferred. Knowledge of transit system a plus. Knowledge of Medicaid guidelines and covered services plusWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Vacancy expired!