Vacancy expired!
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.How will you make an impact?As a Field Application Scientist you will provide scientific expertise, applications support and training to customers on Thermo Fisher Scientific's microarray instruments, assay and software through a variety of interfaces. This may include in-person, phone and/or email communications. You will partner with sales reps in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Also, you act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. The geography of responsibility is Washington, D.C., Maryland, Delaware and Eastern Pennsylvania. The ideal candidate may live in the Baltimore area and have practical experience in the Genotyping and/or Clinical market.What will you do?
Pre-Sales Support
Perform product demonstrations at customer or company sites
Prepare and present seminars to a wide array of audiences
Support technical training for Sales Representatives
Collaborate with Sales Representatives to develop technical selling strategies
Participate in the field test site determination process
Represent Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher Scientific products and gather information
Accompany Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries
Supports conditional sales placements in the field through on-site visits and telephone communication
Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.
Post-Sales Support
Provide troubleshooting support to customers in the field (Washington, D.C., Maryland, Delaware and Eastern Pennsylvania) or by phone/email
Resolves and/or escalate customer issues & complaints as needed
Provide start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers
Demonstrate basic operating and troubleshooting procedures for Thermo Fisher Scientific's Applied Biosystems brand microarray instrument workflows.
Coordinate cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members
Plans and deliver user meetings in house or in the field
Provide and continuously update customer contact with relevant information. Track, record, and document relevant information from all technical enquires from customers
Other Roles & Responsibilities
Acquire and maintain theoretical and practical knowledge of Microarray applications/workflows.
Report on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations
Report on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners
Stays current on scientific and industry trends and innovations
Participates actively to support Sales and Service meetings as required
How will you get here?
Requires a BA or BS in Biology, Molecular Biology, Biochemistry or related scientific field
Requires a minimum of 3+ years of laboratory or related work experience
Hands-on experience with Microarrays on market-leading platforms
Experience in presenting technical materials in written and verbal form is critical
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Background in Agricultural and/or Clinical market is preferred
Knowledge, Skills, Abilities
Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Capable of working independently - self-motivated and proactive
Extensive experience using personal computers and all Microsoft Office applications.
Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
Is customer-centric and keenly aware of markets, trends, and competitors
Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly
Embraces and leverages diversity of culture and thought
Preferred Qualifications
MS or PhD is strongly preferred
1+ year of working with Affymetrix/Applied Biosystems microarray instruments, assays, and software preferred.
Experience in a clinical, diagnostics and/or regulated market
Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.
Is strategic, astute and forward-thinking
Is authentic, transparent and leads by example, holding self and others accountable
Working Conditions
Typically works remotely from home office.
Travel may range from 50% to 75%, mostly driving.
Responsible for effectively managing schedule and negotiating scheduling conflicts
Valid Driver's license is required.
Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.
Demonstrations may require moving equipment and manual dexterity and ability to lift up to 50 pounds
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Vacancy expired!