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Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you passionate, highly skilled and motivated to make a difference.Join Genesis as a Guest Services Director at one of our PowerBack Rehabilitation centers. PowerBack Rehabilitation centers meet the needs of post-acute patients by providing skilled nursing, medical and rehabilitation therapy, and highly personalized care plans designed to get patients home sooner. As our Guest Services Director, your primary goal is to ensure that all patients/residents (customers) have a positive experience while in our stay, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights. You will oversee Customer Service, Recreation & Entertainment, the Gift Shop, and Salon Services while leading the Guest Services Department staff, receptionists and volunteers.Position HighlightsVisible role with direct reports that serves as a member of the nursing center interdisciplinary management team.Implement recreation and other programming to encourage and stimulate customers to enjoy full and rich lives.Supports patients/residents in maintaining their typical/preferred routines during their stay.Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.Responsible for the customer satisfaction scores and response rates that result from the customer satisfaction survey within the nursing facility.Manage the patient/customer discharge follow-up process.Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.Why Genesis?We offer various career paths for our employees as well as on-going education and training to help them achieve their goals.Founded in 1985, Genesis remains a strong, financially stable company constantly reexamining strategies to ensure continued industry longevity.We are committed to YOU! We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a family-like work environment with a culture of compassion.DGS2QUALIFICATIONS:Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.Position Type: Full TimeReq ID: 352196Center Name: Milford CenterGenesis HealthCare, Inc. and all affiliated entities (collectively, “Genesis”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender expression, gender identity, sexual orientation, national origin, age, actual or perceived disability, marital status, pregnancy, genetic information, amnesty, military status or status as a covered veteran in accordance with applicable federal, state, and local laws. Genesis takes affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities and covered veterans. These policies are fully supported by the CEO, COO and all members of the leadership team. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact (877)456-6726. This phone number is for ADA related accommodation requests only, not for routine employment inquiries.
Vacancy expired!