Vacancy expired!
- Perform inbound/outbound phone activities
- Review and respond to employee requests according to established processes, policies, company guidelines and regulations
- Complete related transactions and activities adhering to company policy and guidelines
- Process assigned work activities timely and accurately
- Demonstrates strong product/service knowledge to help resolve manager and employee issues in a timely and efficient manner, ensuring a high quality client experience
- Resolving manager and employee issues in a timely and efficient manner, ensuring a high quality client experience
- Capable of handling highly sensitive and confidential matters
- Providing project management support.
- Experience in HR is preferred
- Be customer service-oriented with strong interpersonal skills
- Possess strong organizational skills with attention to detail
- Be able to multi-task in an organized manner
- Be self-motivated
- Have the ability to troubleshoot effectively
- Possess strong critical thinking, judgement and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm.
- Excellent written and oral communication skills, as well as, organization and attention to detail.
- Proficiency with MS Word, Excel and Internet are required
- Ability to work flexible hours based on team needs; current operational hours 8:00AM to 7:00PM EST Monday - Friday.
- Must be able to work overtime as needed
Vacancy expired!