Vacancy expired!
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. For this Desktop Support Tech position, we need a professional self-starter with great communication skills and exceptional customer service. This Technician will be required to work onsite with 3-4 other individuals at this location. Top 2 required skills are 1. self-motivation and willingness to take initiative to complete tasks and responsibilities and 2. the ability and confidence to work with a team and/or individually. Overview:
- Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, single and multi-processor servers, and wired / wireless networking
- Provides technical support to customers on operational or maintenance aspects of system equipment
- Serves as customer contact on technical and service-related problems
- Diagnoses mechanical, hardware, software, and systems failures, using established procedures
- Determines the most cost-effective repair / resolution to minimize customer downtime
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are addressed with a higher level of support
- Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- Acts as liaison between customers, departments, and within the organization to lead problem resolution and change management processes
- Ensures that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner
- Consistently provides and updates notes, feedback, or documentation
- Tracks and monitors issues; as well as makes autonomous, positive results
- May use problem management databases and help desk system
- 2+ years of related experience, or AA degree, or equivalent combination of education and experience
- A+ certification
- Solid experience and understanding of IT services and products
- Ability to transform technical IT language into terms everyone understands
- Outgoing personality as they will be working with the public on a daily basis.
- Relatable with customers and impeccable with follow-through
- Not intimidated by problems you ve never seen before - confidence is key!
- Hungry to work hard and hungry to grow your career!
Vacancy expired!